If you are experiencing a problem, please see
our Frequently Asked Questions and Help E-mail link below.
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Frequently Asked Questions
Q: How many miles do I earn? A: Each participating dealer determines their own award structure.
Q: Do I use ones and zeros or the letters I and O when entering the voucher number? A: DealerMiles only uses ones and zeros and never uses the letters I or O.
Q: Should I redeem my vouchers online or mail them in? A: In order to successfully redeem your points, you are required to register online and mail them for validation.
Q: What if my airline account is in danger of expiration? A: E-mail us using the link below immediately.
Q: I got an error message saying that my vouchers have already been redeemed. What do I do? A: Most of the time the error is a result of hitting the “Submit” button more than once. To be sure, please e-mail us using the link below.
Q: My vouchers have expired, what do I do? A: Unfortunately, if your voucher has passed its expiry date, it is now deemed void.
Q: What does the expiration date mean? A: The expiration date on the voucher is the deadline to redeem the voucher to DealerMiles. Once DealerMiles processes the voucher, the miles become subject to the rules of the airline program you have chosen.
Q: Can I earn miles for car purchases? A: Every dealer can set their own award criteria. Additionally, some states prohibit awarding miles for vehicle purchases, such as California and Illinois.
Q: Why can’t I earn Southwest Airlines credit? A: We have approached Southwest Airlines many times and they have declined to participate.
Q: Do the miles go into a separate account or my regular airline program account? A: The miles earned through DealerMiles go into the same airline program account in which you also earn from flying and from the airline-branded credit card programs, etc.
Q: How will my miles appear on my airline statement? A: That varies depending on the airline you choose. Alaska Airlines: Dealer Miles American Airlines: DealerMiles Delta Air Lines: SkyRewards Frontier Airlines: PTS Hawaiian Airlines: DealerMiles Midwest Airlines: BUSINESS MILES Northwest Airlines: MilesAbove Bonus-DealerMiles United Airlines: DEALERMILES USAirways: Dividend Incentives Q: What happened to the paperless program? A: The paperless program was a pilot that has been discontinued.
Q: I still have a question. What do I do? A: Click here to e-mail us and include:
© 2008 DealerMiles, LLC. All rights reserved.
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